Refund and Returns Policy

Effective Date: 9/7/2024

At Express Weed Store, our goal is to ensure your complete satisfaction with every purchase. Below is our Refund Policy detailing the conditions under which refunds may be issued and the procedures for handling refund requests.

Eligibility for Refunds

Order Issues: If you receive incorrect items or quantities, such as a different strain or product than what was ordered, please contact us within 24 hours of delivery. Please provide your order number along with a detailed description of the issue. Upon verification, we will offer either a replacement or a full refund.

Damaged Products: If your cannabis products arrive damaged, please report the issue within 24 hours of receipt. Damage conditions that qualify for a refund or replacement include:

• Broken Packaging: Packaging that is torn, crushed, or otherwise compromised, affecting the product’s integrity.
• Spilled or Leaked Products: Cannabis oils, tinctures, or concentrates with leaks or spills due to compromised containers.
• Physical Damage: Cannabis flower that is excessively crushed, fragmented, or otherwise physically degraded.
• Contamination: Evidence of foreign substances or mold that indicates the product was compromised during handling or shipping.

We may require photographic evidence of the damage to process your request. Timely reporting is essential to expedite resolution.

Quality Concerns: If you are dissatisfied with the quality of your cannabis products, such as unusual flavor, potency issues, or other concerns, please contact us within 24 hours of delivery. We will assess your feedback and determine if a refund or replacement is warranted based on the specifics of your concern.

Non-Refundable Items

Opened or Used Products: For safety reasons, we cannot accept returns or issue refunds for cannabis products that have been opened or used.

Final Sale Items: Products designated as final sale are ineligible for refunds or exchanges.

Refund Process

Request: To initiate a refund, please contact us at expressweedstore@gmail.com or call 1 888 377 9838. Please include your order number along with a detailed description of the issue to facilitate prompt handling.

Review: We will review your refund request and may ask for additional information or documentation. Once approved, refunds will be issued to the original payment method within 7 to 10 business days. Please note that the actual credit may take additional time to appear in your account, depending on your financial institution.

Return Instructions

If a return is required for a refund, you will receive instructions on how to return the product. Ensure the item is returned in its original condition and packaging. Return shipping costs may be covered by us for damaged or incorrect items, but if a return is due to quality concerns or personal dissatisfaction, you may be responsible for return shipping costs.

Refund Processing Fees

Express Weed Store reserves the right to charge a processing fee for refunds, if applicable. Any such fees will be clearly communicated at the time of the refund request.

Exceptions and Discretion

Refunds are subject to the discretion of Express Weed Store’s management. Exceptions to this policy may be granted at our discretion on a case-by-case basis.

Customer Responsibility

For returns, ensure that the product is in its original packaging and condition. Products returned not in accordance with these guidelines may not be eligible for a refund.

Misuse or Abuse

Excessive return or refund requests may be reviewed, and could result in restrictions on your account or future orders.

Policy Changes

Express Weed Store reserves the right to modify or update this Refund Policy at any time without prior notice. Any modifications will take effect immediately upon their publication on our website. We recommend reviewing our Refund Policy periodically to stay updated on any changes.

Contact Us

For any questions or assistance regarding our Refund Policy, or if you need help with a refund request, please contact our customer support team at expressweedstore@gmail.com. We are dedicated to addressing your concerns and ensuring your satisfaction.