Delivery Policy
By placing an order with Express Weed Store, you acknowledge and agree to abide by the terms set forth in our Delivery Policy. This policy outlines the comprehensive details of our delivery services, including service areas, associated fees, and procedural guidelines. It is designed to ensure clarity and transparency in the delivery process, fostering an efficient and satisfactory experience. Your agreement to these terms is mandatory for all transactions and signifies your acceptance of any modifications made to the policy. We reserve the right to amend this policy at our discretion, with such changes becoming effective immediately upon posting.
Service Areas and Delivery Fees
Express Weed Store provides delivery services across Winnipeg, including St. Norbert, LaSalle, and St. Adolph. Our delivery options are as follows:
- Vehicle Delivery: $9
- Mail Order: $20
For deliveries outside these designated areas, customers must coordinate with us directly to arrange the delivery. Additional fees or specific conditions may apply depending on the location. Please contact us at expressweedstore@gmail.com or 1 888 377 9838 to discuss delivery options and arrangements for areas beyond our standard service zones.
Delivery Timeframes
We are dedicated to ensuring that your order is delivered promptly and with the utmost efficiency. Orders placed within our service areas will be processed for delivery in a timely manner. Delivery times may vary based on the volume of orders and other factors. We will do our best to meet the expected delivery timeframe, but please note that delays may occur due to unforeseen circumstances.
Delivery Confirmation and Tracking
Once your order is dispatched, Express Weed Store provides a special order tracking system that allows you to monitor your delivery in real-time. This tracking system is private and accessible only to you and the delivery driver. Our support and management team also have access to assist you as needed.
Delivery Issues and Reporting
In the event of any delivery issues, including but not limited to delays, damaged products, or incorrect orders, please report the issue to us within 24 hours of receipt. You can contact us at expressweedstore@gmail.com or 1 888 377 9838. We will review your report and take appropriate action, which may include providing a replacement, credit, or refund where applicable.
Customer Responsibility
Customers are responsible for providing accurate delivery information and being available to receive the delivery. Ensure that your address is correct and that someone is present at the delivery location during the scheduled time. Failure to do so may result in a failed delivery charge.
Failed Deliveries
If a delivery attempt fails due to incorrect address details or customer unavailability, additional charges may apply. We will contact you to arrange a re-delivery or discuss alternative solutions. Re-delivery fees will be assessed based on the specifics of the failed attempt.
Special Instructions
If you have special instructions or requests for your delivery, please include these details when placing your order. We will do our best to accommodate special instructions, but please note that not all requests can be guaranteed. If additional charges apply for special handling, you will be informed prior to finalizing your delivery.
Policy Updates
Express Weed Store reserves the right to modify or update this Delivery Policy at any time without prior notice. All updates to the policy will take effect immediately upon their publication on our website. We encourage you to review this policy periodically to stay informed about any updates or amendments.