FAQ
FAQs
Got questions? We’ve got answers. If you don’t find what you’re looking for, don’t hesitate to contact us directly!
Delivery and Shipping
How do you deliver my order?
Our team of trained professionals personally handles all deliveries. Each order is hand-picked and delivered by our staff, ensuring it meets your specifications. If you have special instructions, include them during checkout or contact us, and we’ll do our best to accommodate your needs.
How much does delivery cost?
- Vehicle Delivery: $9
- Mail Order: $20
Contact us at 204-294-6583 for assistance with your order.
How long does delivery take?
For local deliveries, we aim to have your order to you within 30-60 minutes, depending on your location. For mail orders, delivery times range from 1-3 business days.
Can I track my order?
Yes! After your order is confirmed, you’ll receive a tracking link that lets you follow your package in real-time.
Do you deliver outside your standard service areas?
While our focus is on local deliveries, we may be able to accommodate out-of-area requests. Please contact us directly for more details.
Discreet Packaging
Will my order be packaged discreetly?
Yes, all orders are packed in plain, unmarked packaging to maintain your privacy. No one will know what’s inside.
Will my neighbors know what’s being delivered?
No. We use neutral, discreet packaging, so there are no visible labels or branding that would reveal the contents of your order.
Products and Inventory
What cannabis products do you offer?
We offer a broad selection of premium products, including high-quality flowers, potent concentrates, edibles, and more. Explore our online catalog to find the perfect product for your needs.
Are your cannabis products lab-tested?
Yes, all of our products undergo rigorous testing to ensure they meet the highest standards for safety, potency, and quality.
Do you offer discounts or promotions?
Yes, we regularly offer special deals and promotions on select products. Stay informed about our newest deals by regularly checking our website or subscribing to our newsletter.How do I choose the right product?
Our product pages provide detailed information on each strain or product. If you need personalized advice, our expert team is here to help. Contact us with any questions, and we’ll guide you through the options.
Payment and Security
What payment methods do you accept?
We accept credit/debit cards, e-transfers, and other secure payment methods for your convenience.
Why is my order still on hold even though my payment was accepted?
Occasionally, payments may take a few minutes to complete. If your order remains on hold after a reasonable time, please contact our support team, and we’ll resolve the issue as quickly as possible.
How long does payment processing typically take?
Most payments are processed instantly. However, certain methods, such as e-transfers, may take a few minutes to complete.
Will my payment information be saved?
No, for your security, we do not store any payment information. Each transaction is encrypted, ensuring your payment details are kept safe.
Is there a refund policy?
We accept refunds in certain cases. If your order is incorrect, defective, or doesn’t arrive, contact us within 24 hours of receiving your order, and we’ll assess the situation for a refund or replacement. Please note that once an order has been delivered and accepted, we cannot offer refunds for personal preference.
How are refunds processed?
Refunds will be issued to your original payment method. The timeframe for a refund to reflect in your account depends on your bank or payment provider.
Accounts and Age Verification
Do I need an account to place an order?
Yes, creating an account makes it easier to track your order and review your purchase history.
How old do I need to be to place an order?
You must be of legal age to purchase cannabis in your region. Valid government-issued ID will be required at the time of delivery.
What happens if I forget my password?
No worries! Just click “Forgot Password?” on the login page, and follow the instructions to reset it.
Your Order
What if there’s an issue with my order?
If there’s anything wrong with your order—whether it’s a missing item, incorrect product, or other issues—contact us immediately. We’ll work quickly to correct the situation.
Why is my order on hold?
An order may be placed on hold due to payment issues, missing information, or ID verification. If your order is on hold for an extended period, reach out to our customer support team to resolve it.
Can I cancel or modify my order?
You can cancel or make changes to your order as long as it hasn’t been dispatched yet. Once the order is out for delivery or shipped, cancellations and modifications are no longer possible.
Legal and Compliance
Is ID required upon delivery?
Yes, we require valid government-issued ID at the time of delivery to verify your age. Failure to provide ID will result in a canceled order and a refund.
What happens if I can’t provide ID upon delivery?
Without valid ID, we will not complete the delivery, and your order will be canceled. A refund will be issued.
What are the legal requirements to purchase cannabis?
You must be of legal age to purchase cannabis in your province or territory. You’ll need to present a valid ID at the time of delivery.